Refund policy
We want you to love what you ordered! If something isn't right, here's how our return and refund process works.
📅 Return Window
You have 14 days from the date your order is delivered to open a return ticket. After 14 days, we are unable to accept returns.
✅ Item Condition
To be eligible for a return, items must be:
- Unworn and unwashed
- In original condition
- Tags still attached
Items that do not meet these requirements will not be accepted.
🚫 Final Sale Items — No Returns or Refunds
The following items are final sale and are not eligible for returns or refunds:
- All sale items
- Hats, jewelry, and accessories (for hygiene reasons)
Please review all details carefully before purchasing these items.
📬 Return Shipping
- Our mistake (wrong or damaged item): We've got you! We will provide a prepaid return label at no cost to you. Please reach out within your 14-day window and we'll make it right.
- Exchanges & change-of-mind returns: Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
⏱️ Processing Time
Once we receive your return, we do our best to process it within 24–48 hours.
💸 Refunds
Because shipping costs are paid directly to our carriers at the time of your order, they are non-refundable. This applies to all orders, including returns and exchanges. We appreciate your understanding and are always happy to work with you to make your experience as smooth as possible!
🛍️ How to Start a Return
To open a return ticket, visit our Contact page — you'll find a contact form at the bottom of any page on our website. Please reach out within your 14-day window to get the process started.